The United Kingdom refuses to extend the consumer’s law to better protect players against “disable” live service games


The United Kingdom Government has rejected the adjustment of consumption laws to better protect players from the United Kingdom harmed by sunset or “disable” live service games.

A petition, which was considered in the Government after it brought together the more than 10,000 signers required, asked the United Kingdom regulators to “update the consumer law to prohibit publishers disabled video games (and assets / characteristics of the related games) that have already sold without resources for customers to retain or repair them. “

However, in response, the British government said that “there were no plans to amend the United Kingdom consumer law by disabled video games,” declaring: “Those who sell games must meet the requirements existing in the consumer’s law and we will continue monitoring this problem. “

“The Government recognizes the concerns raised by video game users regarding the operability of bought products,” said the statement of the Department of Culture, Media and Sports.

“We are aware of the problems related to the useful life of digital content, including video games, and we appreciate the concerns of the players of some games that have been discontinued. We have no plans to amend the existing law of the consumer about digital obsolescence, but We will monitor this problem and consider the relevant work of the competence and market authority (CMA) on consumer rights and consumer’s detriment. “

Then, the response spoke extensively about what protections are available through the 2015 Consumer Rights Law, and the consumer protection of the 2008 unfair trade regulators, but pointed out that “there is no requirement in the United Kingdom Law so that software companies support the previous versions of their products. “

“There may be occasions that companies make decisions based on the high operating costs of maintaining older servers for games with decline user bases,” he added.

The statement ended in reminding the players that the CPRS section of digital markets, competition and consumer law (DMCC) 2024 is expected to enter into force in April 2025.





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